Queen Elizabeth Health Complex at 2100 Marlowe #102 in Montréal, Quebec

Reviews about Queen Elizabeth Health Complex

• ✪ ✪ ✪ ✪ ✪
  It sounds like experiences at the Queen Elizabeth Urgent Care Clinic can be quite varied. My experience was very positive: I arrived on a Sunday around 4pm. The triage nurse called my name within 5 minutes of arriving, and after asking about the problem, took my blood pressure and was able to flag down the doctor to sign off on having X-rays taken. The X-ray clinician saw me promptly and took the X-rays, and I was sent back to the waiting room. Within 30-40 minutes, I was called again and the doctor debriefed me on the X-ray results and next steps, and answered a couple of questions I had. Within about an hour and twenty minutes of arriving, I was out the door with prescriptions in hand. The nurse and doctor were quite courteous and helpful. The receptionist seemed distracted at first by a cell phone; I don't know if it was work-related or not.
  by Jennie Ferris

  November 04, 2017
• ✪ ✪ ✪ ✪ ✪
  I have been calling them on a constant basis for 3 weeks now and no answer! They don’t call you back and NEVER pick up the phone! That is totally unacceptable. Our family doctor, which is great, practices there and I just wanted to confirm a change of appointment as well as get some information on my child’s vaccination shots. I’ve been calling in the morning, in the afternoon, at lunch, during different hours EVERY SINGLE DAY and no one ever picks up the phone! I also left 2 messages and no one called back. We are in 2017, we have all the available technology to be able to answer simple phone calls. The administrative service there is absolutely awful. There is also one receptionist at the walk-in clinic, the old lady with curly hair and glasses, wow! A prison guard will give better service. She yells at you for no reason, leaves her spot, doesn’t answer simple questions. Last time we had to go to the walk in, it was faster getting to see the nurse at the triage and the doctor then registering with that receptionnist. She hates her job and makes it clear to everyone. On the other hand, the doctors and nurses we saw there so far were all very good. This clinic’s main problem is their administrative service and organization. Their medical staff is good.
  by Ferry B.

  February 03, 2017
• ✪ ✪ ✪ ✪ ✪
  Theoretically, I have a family doctor here. In reality, I have nothing. I have been trying to see her since May 2017. It is impossible to reach a human at the telephone number. I leave messages, no one returns them.Now the latest is I've been getting a busy tone. A busy tone...in 2017. They simply do not answer the phone nor return calls. I managed to finally get an appointment for September in August. The day of the appointment I got a call from the receptionist saying they had to cancel! It has been 6 months and I am unable to make human contact. No on cares and it is impossible to get an appointment. As for the walk in clinic, I've gone several times, its usually a wait of 4-6 hours, with no updates or timeline given.
  by a k2

  January 19, 2017

Opening hours Closed now

Today: 08:00 am — 08:00 pm

Photo gallery of Queen Elizabeth Health Complex

About Queen Elizabeth Health Complex in Montréal